Privacy Policy

At First Class Cleaning Service (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal data we hold about you. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our mobile application, or book our cleaning services.

1. Information We Collect

We collect information that you provide directly to us when booking a service or creating an account:

• Contact Information: Name, email address, phone number, and billing address.
• Service Location: The physical address of the property to be cleaned, including unit numbers, city, state, and zip code.
• Property Access Details: Gate codes, lockbox combinations, house entry codes, and alarm codes necessary for our staff to access the property.
• Property Specifics: Cleaning instructions, square footage, bed/bath count, and other property-specific notes (e.g., trash instructions, linen preferences).
• Visual Content: Images of the property uploaded by you or captured by our cleaning professionals for quality assurance and “before and after” documentation.
• Payment Data: We collect payment method identifiers. All sensitive credit card processing is handled securely by our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.

2. How We Use Your Information

• To provide, maintain, and improve our cleaning services.
• To manage your appointments, bookings, and recurring schedules.
• To process payments and provide invoices.
• To communicate with you regarding your service, including confirmation alerts, reminders, and support queries.
• To ensure the safety and security of your property by providing access details only to the personnel assigned to your specific job.
• To document the quality of our work through photos.

3. Information Sharing and Disclosure

We do not sell your personal information. We share your information only in the following circumstances:

• Cleaners and Staff: We share necessary service details (address, access codes, and specific instructions) with the cleaners assigned to your property.
• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (Stripe) and cloud storage (AWS).
• Legal Requirements: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations.

SMS / Text Messaging: We do not share or sell SMS opt-in information, mobile phone numbers, or any related consent data with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS communications are used solely to deliver the messages you have consented to receive from First Class Cleaning Service (such as appointment reminders, order updates, and promotional offers).

3A. SMS/Text Messaging Privacy

4. Data Security

We implement industry-standard security measures to protect your sensitive information, including encryption of access codes and secure transmission of data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You may access, update, or delete your account information at any time through our mobile app or web portal. You may also contact us to request the deletion of your sensitive property access data once services are completed.

6. Contact Us

If you have any questions about this Privacy Policy, please contact our support team: